I like this store because they have great prices. Their Forte brand is actually really decent and is much cheaper then other similar brand names. I have bought many items from them, just never a bike because I don't like their selection. I am an avid cyclist who rides every day. With this said, I will say that their customer service is not the best in terms of knowledge. Over the last year they have hired new crew members that are not the most knowledgeable in the technical specs of a bike. For this reason I suggest that for a purchase of a bike you go to an LBS (Local Bike Shop) that specializes specialty bikes. I guarantee that you will find a better deal. With this said, I do have to say that Matt (their mechanic) is probably the most experienced and knowledgeable employee there. He is great at what he does, and is always there to answer any questions I have. Just don't get mad when he cuts you short as he is really busy at times.
Asked the store about a specific bike "GIANT" Told me they dont carry the brand, so i asked if they had anything comparable...they flat out told me since they dont carry giant he doesnt evem know what im talking about....so i took my pocket full of money back to COATES in pomona. Nicer staff at coates.
Fixed my inner tube in few minutes and did not charge for labor. I will stop by again for any bike related items. Thank you.
Pros - Awesome mechanic, cheap prices, great selection of products (particularly their Forte brand), and amazing return policy.
Final thoughts...
The store is excellent - very helpful staff and a Five Star Mechanic (kudos to Matt) with whom I know my bike is in amazing hands. The Breezer Beltway 11+ is phenomenal - rides like butter...
Cons - Inexperienced floor sales team who sometimes does not acknowledge that you are there, even though you have walked in there like a thousand times.
Helpful staff, fair prices
Performance Bicycle is a US Bicycle Store based in Ontario, California. Performance Bicycle is located at 4400 Ontario Mills Pkwy, Ontario, CA 91764, USA.
Please contact with Performance Bicycle using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Performance Bicycle opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.