Worst staff, they ain’t know what they doing. Make sure you check price deduction and confirmed before you leave the counter. Manger and all the staff pretend they are busy, but not. One * is even more for this place. They make you wait, steal money, to much lazy staff. God bless.. Jesus. Prefer enterprise or any other car rentals or even some other hertz.
Horrible service. They didn't have the car I reserved but tried to charge me double for a mini van. I went over to the airport and got a way better deal.
should be no stars
this is how you do business?? BS
Don’t do it. Poor experience. They close early with no notice to customer. If you are late do not expect the car you paid for. They tried to up charge me $10 per day because they gave away my car when I arrived about 2 hours after reservation time. Take your business elsewhere.
*** just like i thought, evade their mistake, then go home for the day.
call to speak with the manager, put on hold for like 5 mins then told he's gone for the day & wouldn't return until Monday. was asked what the issue was and told them they charged me twice, they denied it. i say "really?! then how come there are two transactions on my bank statement??" they proceed to tell me "let me dig deeper & find out, whats your #?"
get double charged for a cleaning fee.
horrible customer service
currently waiting on a call back. predicting they will disregard and leave for the day & not call me back because they close in an hour.
First time to rent a car at Hertz Ontario and it was a hassle free experience. I immediately signed up to be a gold member after. Thanks to the staff for making my experience great!
Hertz is a US Car Rental based in Ontario, California. Hertz is located at 4295 E Jurupa St #103b, Ontario, CA 91761, USA.
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